Month: April 2016

Three Tips to Motivate Your Customer Service Team

Need to motivate you customer service team? Customer-focused organizations greatly rely on the performance of their customer support staff. And Meeting expectations in our consumer review driven world, is like doing nothing at all. It is your unique experience that your team members deliver that engage and retain your customers and have them continue to …

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3 Tips to Boost Employee Engagement without Coming Off As a Tyrant

Employees spend about eight hours at work every day. (some may laugh at that and realize it’s much more.) Either way, I’d bet it’s more than the time we spend sleeping and BOTH greatly impact our mood and overall quality of life. I keep on top of employee engagement surveys and strategies as it’s a major component of …

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