JonPetz

Three Tips to Motivate Your Customer Service Team

Need to motivate you customer service team? Customer-focused organizations greatly rely on the performance of their customer support staff. And Meeting expectations in our consumer review driven world, is like doing nothing at all. It is your unique experience that your team members deliver that engage and retain your customers and have them continue to …

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3 Tips to Boost Employee Engagement without Coming Off As a Tyrant

Employees spend about eight hours at work every day. (some may laugh at that and realize it’s much more.) Either way, I’d bet it’s more than the time we spend sleeping and BOTH greatly impact our mood and overall quality of life. I keep on top of employee engagement surveys and strategies as it’s a major component of …

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Why a Conference Emcee Should Extend Your Brand

Separating A Good Conference Emcee from a Bad Looking for a critical success factor of prominent and highly successful events? It’s your ability to effectively engage attendees. Relate each content element back to the meeting design or goals. And of course have your attendees leave with a connection to those they met, the information and inspiration that was shared …

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Keynote Speaker VS Keynote Performer.  What’s the difference?

Last week I was the keynote speaker AND Keynote performer for two HR associations in Nebraska.  Both are awarding winning chapters of the Society of Human Resource Managers. (SHRM – And I must say that SHRM is an incredible organization that I enjoy being a part of in many states. If you’re a HR professional, you …

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